Frequently Asked Questions
Find answers to common questions about shopping at HALORA.
Contact UsOrders & Payments
How do I place an order?
Choose your favorite products, select the available size and color, add them to your cart, and complete checkout.
What payment methods do you accept?
Available payment methods will be displayed at checkout.
Can I change or cancel my order?
Contact us as soon as possible. Changes may not be possible once an order has been processed or shipped.
How can I track my order?
When tracking information is available, it will be sent to the email address associated with your order.
Shipping & Delivery
Do you offer free shipping?
We offer free shipping on eligible orders over $69. Applicable conditions will be shown at checkout.
How long does delivery take?
Delivery times depend on your location and shipping method. Please review our Shipping Policy.
Do you ship internationally?
Available shipping destinations and options are displayed at checkout.
Returns & Refunds
Can I return an item?
Please review our Refund Policy for return eligibility and instructions.
How do I request a refund?
Contact our team with your order number and the reason for your request.
How long do refunds take?
Processing times vary depending on your payment provider and financial institution.
Products & Discounts
How do I choose the right size?
Check the sizing options and measurements on each product page before ordering.
Will my product look exactly like the pictures?
We aim to represent products accurately. Slight color variations may occur due to lighting and screen settings.
Do you offer a first-order discount?
New customers can use code WELCOME10 for 10% off their first order, subject to the offer's terms.