Last updated: October 16, 2026

Returns

We offer a 30-day return window. You must request a return within 30 days of receiving your order.

To be eligible for a return, items must be in the same condition they were received, unworn or unused, with tags attached, and in their original packaging where applicable. Proof of purchase or your order number is required.

Items that have been used, damaged, washed, altered, or returned without their original tags or packaging may not qualify for a full refund, subject to applicable law.

How to Start a Return

Please contact us before sending any item back. Include your order number, the item you wish to return, and the reason for your request.

Our team will provide instructions and confirm whether your return is eligible. Please do not send items to an address without receiving return instructions from us.

Unless we state otherwise or applicable law requires otherwise, customers are responsible for return shipping costs for change-of-mind returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if an item arrives damaged, defective, or incorrect.

Please provide your order number, a description of the issue, and clear photographs where possible. We will review the issue and explain the available resolution, which may include a replacement, refund, or another remedy required by applicable law.

You will not be charged return shipping for confirmed damaged, defective, or incorrectly supplied items where we are responsible for the issue, subject to applicable law and the return instructions provided.

Non-Returnable Items

Certain items may not be eligible for return where permitted by law. Any applicable exclusions will be disclosed on the product page or before purchase.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like a different size, color, or item, contact us within 30 days of receiving your order. Exchanges depend on product availability and eligibility.

If an exchange is unavailable, our team can explain the applicable return and refund options.

European Union Returns and Cancellations

If you are a consumer in the European Union purchasing goods online, you may have the right to cancel your order within 14 days after receiving the goods, unless a legal exemption applies.

After notifying us of your cancellation, you generally must return the goods within 14 days. Refunds will be processed in accordance with applicable law, including any permitted withholding until the goods are returned or evidence of return is provided.

Eligible refunds generally include the product price and the cost of standard delivery. Additional costs for premium or express delivery may not be refundable.

These statutory rights are separate from our voluntary 30-day return policy.

United Kingdom Returns and Cancellations

If you are a consumer in the United Kingdom purchasing goods online, you may have the right to cancel your order within 14 days after receiving the goods, unless a legal exemption applies.

After notifying us of your cancellation, you generally must return the goods within 14 days. Refunds will be handled in accordance with applicable law.

Eligible refunds generally include the product price and standard delivery costs. Additional costs for express or premium delivery may not be refundable.

These statutory rights are separate from our voluntary 30-day return policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method unless otherwise agreed or required by law. Processing and posting times may vary depending on your bank or payment provider.

If your refund has been approved but has not appeared after a reasonable period, please contact us for assistance.

This policy does not limit your rights under applicable consumer protection laws, including rights relating to defective goods, goods that are not as described, or orders that do not comply with applicable law.

Contact Us

For return requests, exchanges, cancellations, refund questions, or reports of damaged or incorrect items, contact us at sikaakolo1@gmail.com.